LeadRecoveryOS Privacy Policy
Effective Date: June 23, 2025 | Last Updated: June 23, 2025 Website: https://leadrecoveryos.com
LeadRecoveryOS ("LeadRecoveryOS," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://leadrecoveryos.com, communicate with us, or engage with any of our services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
Full name
Email address
Phone number (including mobile number)
Business name and industry
Mailing or billing address
Messages, inquiries, and correspondence you submit
Appointment scheduling details
Payment information (processed securely through Stripe; we do not store full payment card data)
1.2 Information Collected Automatically When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, pages visited, and referring URLs for the purpose of operating and maintaining our website. We do not use cookies, tracking pixels, or behavioral advertising technologies.
1.3 Information Collected Through Communications When you communicate with us via SMS, email, phone, or web forms, we collect the content of those communications and metadata related to them (such as date, time, and message type) to fulfill and improve our services.
2. HOW WE COLLECT INFORMATION
LeadRecoveryOS collects personal information through the following methods:
Website contact forms and inquiry forms
Online appointment booking through our scheduling system
Inbound and outbound phone calls
SMS and email communications
Direct email correspondence to [email protected]
Manual entry by our team when you contact us by phone
3. HOW WE USE YOUR INFORMATION
LeadRecoveryOS uses the personal information we collect for the following purposes:
To provide and deliver our services, including missed-call text-back, SMS/email auto-response, appointment booking, and AI phone agent services
To schedule, confirm, and manage appointments
To send you transactional communications related to your service engagement
To respond to your inquiries and support requests
To send SMS messages, emails, and voice notifications related to your service (with your consent)
To process payments through Stripe
To operate and improve our website and services
To comply with applicable legal obligations
To enforce our Terms of Service and other agreements
We will not use your personal information for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent.
4. SMS & COMMUNICATIONS
4.1 How You Opt In By submitting your phone number through our website form, appointment booking system, or any other intake form operated by LeadRecoveryOS, you expressly consent to receive text messages (SMS) from LeadRecoveryOS. Opt-in may also occur verbally when speaking with our team, or by texting a keyword to our designated business number.
Consent to receive SMS messages is entirely voluntary. You are not required to provide consent to receive text messages as a condition of purchasing any product or service from LeadRecoveryOS.
4.2 Types of Messages You May Receive Once you opt in, you may receive the following types of messages from LeadRecoveryOS:
Missed-call follow-up notifications
Appointment confirmations, reminders, and rescheduling alerts
Service updates and transactional notifications
Responses to inquiries you have submitted
AI-assisted phone callback coordination messages
4.3 Message Frequency Message frequency may vary depending on your engagement with our services and your specific service plan. You may receive multiple messages per week depending on your activity and appointment schedule.
4.4 Rates & Fees Message and data rates may apply. Standard messaging rates charged by your mobile carrier will apply to all SMS messages sent and received. LeadRecoveryOS does not charge you separately for SMS communications.
4.5 Opt-Out Instructions You may opt out of receiving SMS messages from LeadRecoveryOS at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent to your number, unless you choose to re-subscribe.
4.6 Help Instructions For assistance with SMS communications, reply HELP to any text message from us, or contact us directly at:
Email: [email protected]
Phone: 323-541-4700
4.7 SMS Consent Is Not Shared Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. DATA SHARING POLICY
5.1 No Sale or Sharing for Marketing Purposes No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
LeadRecoveryOS does not sell, rent, lease, or trade your personal information or SMS consent data to any third party under any circumstances. Your lead data and contact information are never shared with affiliates, marketing networks, data brokers, or any other party for advertising or promotional purposes.
5.2 Permitted Disclosures LeadRecoveryOS may share your information only in the following limited circumstances:
Service Providers (Data Processors): We engage the following trusted service providers who process data strictly on our behalf and under our instructions, solely to deliver our services:
GoHighLevel (HighLevel, Inc.) — Our primary CRM, automation, SMS/email delivery, appointment scheduling, call tracking, and funnel platform. GoHighLevel acts as a data processor on behalf of LeadRecoveryOS.
Stripe, Inc. — Secure payment processing. Stripe processes your payment information in accordance with its own Privacy Policy and PCI-DSS standards.
Make.com — Workflow automation used to connect our internal systems and tools. Make.com processes data only as directed by LeadRecoveryOS.
Retell AI — AI-powered voice agent platform used to handle inbound and outbound call interactions on behalf of LeadRecoveryOS.
SMS Aggregators and Carriers — In the normal course of SMS delivery, messages are routed through telecommunications carriers and A2P 10DLC-registered aggregators. These parties receive only the data necessary to transmit your messages and do not use it for marketing purposes.
All service providers are contractually prohibited from using your information for any purpose other than providing the services requested by LeadRecoveryOS.
Legal and Compliance Disclosures: We may disclose your information when required by applicable law, court order, government regulation, or to protect the rights, property, or safety of LeadRecoveryOS, our clients, or the public.
Business Transfers: In the event of a merger, acquisition, sale of assets, or reorganization involving LeadRecoveryOS, your information may be transferred to the acquiring entity. You will be notified of any such change via a prominent notice on our website or by direct communication.
5.3 No Affiliate Marketing Sharing LeadRecoveryOS does not share your personal information, phone numbers, or SMS consent with any affiliate, partner, or third-party marketing organization for marketing or promotional purposes. Information sharing is limited to subcontractors and service providers in direct support of the services you have requested, as described in Section 5.2 above.
6. COOKIES & TRACKING TECHNOLOGIES
LeadRecoveryOS does not currently use cookies, tracking pixels, web beacons, or third-party behavioral advertising technologies on our website. We do not run paid advertisements or use retargeting platforms.
Basic server logs may be maintained by our web hosting provider for security and operational purposes. These logs may include IP addresses and access timestamps but are not used for marketing or profiling.
If we introduce cookies or tracking technologies in the future, this Privacy Policy will be updated accordingly, and where required by law, we will obtain your prior consent.
7. DATA SECURITY PRACTICES
LeadRecoveryOS takes the security of your personal information seriously and implements reasonable technical and organizational safeguards to protect it from unauthorized access, loss, misuse, disclosure, alteration, or destruction. Our security practices include:
Storage of contact data, communications, and automation workflows within GoHighLevel's enterprise-grade, encrypted platform
Use of HTTPS/TLS encryption for all data transmitted to and from our website
Restricted access to personal data on a need-to-know basis for authorized personnel only
Secure payment processing through Stripe's PCI-DSS-compliant infrastructure (we do not store full payment card numbers)
Regular review of our data handling practices and access controls
While we take commercially reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take precautions when sharing sensitive information online.
In the event of a data breach that materially affects your rights, we will notify affected individuals as required by applicable law.
8. DATA RETENTION
LeadRecoveryOS retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business relationship with you, and comply with applicable legal, regulatory, and contractual obligations.
Retention periods generally apply as follows:
Client and contact records: Retained for the duration of the active service engagement plus up to 36 months after the conclusion of services
SMS and email communication logs: Retained for up to 24 months
Appointment records: Retained for up to 24 months from the date of the appointment
Payment records: Retained for up to 7 years in accordance with financial recordkeeping requirements
Legal holds: Retained for as long as required by applicable law or ongoing legal proceedings
When personal information is no longer required, we will delete or anonymize it in a secure manner. You may request earlier deletion of your information as described in Section 10 of this Policy.
9. THIRD-PARTY SERVICES
Our services are powered by the following third-party platforms. Each operates under its own privacy policy and terms of service. We encourage you to review their policies for additional information about how your data is handled at the platform level.
9.1 GoHighLevel (HighLevel, Inc.) GoHighLevel serves as LeadRecoveryOS's primary CRM and operations platform. GoHighLevel processes and stores contact records, SMS and email messages, appointment data, call logs, automation workflows, and form submissions on behalf of LeadRecoveryOS. GoHighLevel functions as a data processor acting under the instructions of LeadRecoveryOS. Privacy Policy: https://www.gohighlevel.com/privacy-policy
9.2 Stripe, Inc. Stripe processes all payment transactions on behalf of LeadRecoveryOS. LeadRecoveryOS does not store, access, or transmit full payment card numbers. Stripe is PCI-DSS Level 1 certified. Privacy Policy: https://stripe.com/privacy
9.3 Make.com Make.com is used by LeadRecoveryOS to automate internal workflows and data routing between connected platforms. Make.com processes data only as instructed by LeadRecoveryOS and does not independently use your information. Privacy Policy: https://www.make.com/en/privacy-notice
9.4 Retell AI Retell AI powers our AI phone agent capabilities, enabling automated inbound and outbound call handling. Voice interactions processed through Retell AI are used solely to fulfill the communication services LeadRecoveryOS provides. Privacy Policy: https://www.retellai.com/privacy-policy
None of the third-party service providers listed above are authorized to use your personal information or SMS consent data for their own marketing or promotional purposes.
10. YOUR RIGHTS & CHOICES
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right to Know / Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete personal information
Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions
Right to Opt-Out of Sale: We do not sell personal information. No opt-out mechanism for sale is required because we do not engage in this practice
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights
Right to Withdraw Consent: You may withdraw your consent to receive SMS or email communications at any time by following the opt-out instructions in Section 4.5 of this Policy
To exercise any of these rights, please contact us using the contact information in Section 13 below. We will respond to verifiable requests within the timeframe required by applicable law (generally 45 days for California residents under the CCPA).
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). LeadRecoveryOS does not sell or share personal information as defined under California law.
11. OPT-OUT INSTRUCTIONS
11.1 SMS Opt-Out To stop receiving text messages from LeadRecoveryOS, reply STOP to any SMS message from us. You will receive one final confirmation message and no further texts will be sent. To re-subscribe, text START or follow the opt-in process on our website.
11.2 Email Opt-Out To unsubscribe from email communications, click the unsubscribe link in any marketing or informational email, or send a written request to [email protected]. Transactional emails related to active services (such as appointment confirmations) may continue until your service engagement concludes.
11.3 Phone Communications To opt out of outbound phone calls or AI phone agent communications, please contact us directly at 323-541-4700 or [email protected] with your request. We will process your request within 5 business days.
12. CHILDREN'S INFORMATION
LeadRecoveryOS's website and services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If you are a parent or legal guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete any such information from our systems upon verification of the request.
13. CHANGES TO THIS PRIVACY POLICY
LeadRecoveryOS reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will:
Update the "Last Updated" date at the top of this Policy
Post the revised Policy prominently on https://leadrecoveryos.com
Where required by law or deemed appropriate, notify affected users directly via email or SMS
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after changes become effective constitutes your acceptance of the revised Policy.
14. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LeadRecoveryOS 626 S Sydney Dr, Apt 103 Los Angeles, CA 90022 United States
Email: [email protected] Phone: 323-541-4700 Website: https://leadrecoveryos.com
We are committed to resolving any concerns you may have regarding the handling of your personal information. Please allow up to 10 business days for a response to general inquiries.
COMPLIANCE SUMMARY STATEMENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
LeadRecoveryOS does not sell, rent, or trade personal information or SMS opt-in data. We do not share your data with any affiliate, lead buyer, or third-party marketer. SMS consent is protected, stored securely within our platform, and used solely to facilitate the services you have requested.
Last Updated: June 23, 2025